1. How we use your data
We are committed to protecting your data.
The only data we collect from you is as submitted by you on the form given to you on your first visit.
We will use your sensitive personal data (that is the data about your medical/health information) to provide our services to you or if we need to comply with a legal obligation.
We will use your non-sensitive personal data to (i) register you as a new client, (ii) manage payment, (iii) collect and recover monies owed to us (iv) to manage our relationship with you, (v) send you details of our goods and services.
Our legal grounds for processing your data are concerning points (i) to (iv) above are for performance of a contract with you and about (v) above, necessary for our legitimate interests to develop our products/services and grow our business.
We will not share your details with third parties for marketing purposes except with your express consent.
2. Disclosure of your data
We may have to share your data with (i) service providers who provide IT and system administration support, (ii) professional advisers including lawyers, bankers, auditors and insurers (iii) HMRC and other regulatory authorities (iv) third parties to whom we sell, transfer or merge parts of our business or our assets and/or (v) to other professionals for discussing your treatment
We require all of these third parties to whom we transfer your data to respect the security of your data and to treat it under the law. They are only allowed to process your data on our instructions.
3. International transfers
Some of our third party providers are businesses outside of the EEA in countries which do not always offer the same levels of protection for your data. We do our best to ensure a similar degree of security by ensuring that contracts, code of conduct or certification are in place which gives your data the same protection it has within Europe. If we are not able to do so, we will request your explicit consent to the transfer and you can withdraw this consent at any time.
4. Data security
Protecting your data is important to us and we have put in place security measures to prevent your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breaches and will notify you and any applicable regulator of a breach where we are legally required to do so.
In certain circumstances, you can ask us to delete your data. See the section entitled ‘your rights’ below for more information.
We may anonymise your data (so that you can no longer be identified from such data) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
5. Data retention
We will only keep your data for as long as is necessary to fulfil the purposes for which we collected it. We may retain your data to satisfy any legal, accounting, or reporting requirements, so, for example, we need to keep certain information about you for 6 years after you cease to be a client for tax purposes. Our insurance requires us to keep certain information about you for 7 years after you cease to be a client.
You have the right to ask us to delete the personal data we hold about you in certain circumstances. See section 6 below.
6. Your rights
You can exercise certain rights concerning your data that we process. These are set out in more detail at
Concerning a Subject Access Right request, you may request that we inform you of the data we hold about you and how we process it. We will not charge a fee for responding to this request unless your request is unfounded, repetitive or excessive in which case we may charge a reasonable fee or decline to respond.
We will, in most cases, reply within one month of the date of the request unless your request is complex or you have made a large number of requests in which case we will notify you of any delay and will in any event reply within 3 months.
If you wish to make a Subject Access Request, please send the request to Enhanced Blackpool, 185 Preston Old Road, Blackpool, Lancashire, FY39NS or email firstname.lastname@example.org marked for the attention of the Data Compliance Officer.
7. Keeping your data up to date
We ask you to keep your data up to date and accurate so from time to time we will contact you to ask you to confirm that your data is still accurate and up to date.
If there are any changes to your data (such as a change of address) please let us know as soon as possible by writing to or emailing the addresses set out in section 6 above.
We are committed to protecting your data but if for some reason you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
We may change this Privacy Notice from time to time and shall notify you of any changes.